We presume that the customer has accepted the above terms and conditions pertaining to Exchange and/or Return policies of hardcopy books before placing an order for the hardcopy textbook/s on our website.
We assume that the customer has reoad and accepted the below mentioned terms and conditions before buying / subscribing to any digital content on our website.
Exchange of E-book/s purchased from our website www.sapaindia.com shall be allowed at the sole discretion of SaPa on a case-to-case basis. Exchange of ebook/s purchased may be allowed for unintentional / inadvertent purchase of wrong discipline / level.
If and only if SaPa is convinced that all the above terms and conditions have been fulfilled/abided by the customer, SaPa may at its sole discretion approve for exchange of eBook/s whereby access to the eBook/s ordered shall be withdrawn from the user profile and access shall be given to the required eBook/s in exchange to the same user profile.
Return of E-book/s purchased from our website www.sapaindia.com shall be allowed at the sole discretion of SaPa on a case-to-case basis.
If and only if SaPa is convinced that all the above terms and conditions have been fulfilled/abided by the customer, SaPa may, at its sole discretion, approve for return of eBook/s whereby access to the eBook/s ordered shall be withdrawn from the user profile and the value of the eBook so approved for return shall be adjusted against any other digital product or online/offline live courses / short courses / summer courses. The customer is liable to pay for the said digital product or online/offline live courses / short courses / summer courses the differential price / fee in excess of the value of the eBook/s returned.
In the event, the customer does not want to purchase any digital product or subscribe to any of the live course(s) / short course(s) / summer course(s) at that point in time, SaPa may, at its sole discretion issue a redeemable coupon for the value of the eBook/s returned with a suitable validity period and other terms and conditions as may be applicable.
Digital contents including but not limited to self-paced courses, Master classes etc., purchased from our website www.sapaindia.com shall NOT be eligible for return or refund thereof.
In the event, the customer does not want to purchase any digital product or subscribe to any of the live courses / short courses / summer courses at that point in time, SaPa may, at its sole discretion issue a redeemable coupon for the value of the eBook/s returned with a suitable validity period and other terms and conditions as may be applicable.
We presume that the customer has accepted the above terms and conditions pertaining to Exchange and/or Return policies of digital content before placing an order on our website.
Course fee once paid shall NOT be refunded under any circumstances.
Any fee(s) paid towards offline / online live courses or short courses or summer courses, will not be refunded once the student is admitted in the course.
Any fee(s) paid shall be non-transferable in nature and any other person shall not be permitted to avail the classes on behalf of or in the place of the student.
If the student wishes to discontinue a course, for any reason the student must immediately inform the student coordinator over phone call / WhatsApp message / send a mail to admin@sapaindia.com The student is expected to ensure completion of all classes that are pending as on the date on which discontinuance is communicated to the student coordinator, within a period of 3 months from that date, failing which any / all pending classes shall lapse. The term pending classes here mean, classes for which the student has already paid fees but not availed during the quarter or course period.
If the student wishes to take a break from a course** for a specified or unspecified period of time, the student must immediately inform the student coordinator over phone call / WhatsApp message / send an email to admin@sapaindia.com SaPa shall make a note of the amount of fees towards the number of classes pending as on the date on which the student starts to take a break. This amount can be adjusted towards the fees due at the time of rejoining, provided, the student rejoins within a period of 6 months from the date on which the break period was started.
Note 1: The term course** for this purpose shall include only Live courses and not include Short courses / Summer Courses / other similar courses that have a limited duration.
Note 2: The amount of fee collected towards the classes that are pending as on the date of Break, shall be noted down for adjustment only in such cases where the student has communicated to SaPa, his/her intent to take a Break. Uninformed absence and/or discontinuance without any communication through one or more modes mentioned above, does not imply communication of Break or Pause in classes and hence the fee towards pending classes in such cases shall not be eligible for adjustment at the time of rejoining.
Note 3: When the student wishes to rejoin, SaPa shall calculate the fee due as per the rules applicable for calculating fees and at the rate prevailing at the time of rejoining. The fee so calculated may be adjusted to the extent of the fee amount pending with SaPa at the time of taking a Break, provided it is eligible for adjustment in accordance with the terms and conditions listed above. The student must pay the fees calculated before starting the classes upon rejoining.
Note 4: When a student opts for a break, the time slot under the teacher will be released. SaPa does not guarantee the same time slot and / or teacher at the time of rejoining.
The amount of fees adjusted at the time of rejoining shall be reversed and shall no longer be eligible for adjustment in case the student takes a Break from classes within 3 months of rejoining.
It is the sole responsibility of the student to inform the student coordinator over phone call / WhatsApp message / send an email to admin@sapaindia.com at the time they wish to rejoin the classes.
We presume that the customer/student has read and accepted all the above mentioned terms and conditions before enrolling/subscribing to any of our courses.
IMPORTANT NOTE: SaPa reserves the right to modify the refund policy at any time without prior notice. If you have any questions or concerns about our refund policy, please write to admin@sapaindia.com.
This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should therefore be read alongside our main Terms & Conditions. Please review our Shipping & Delivery Policy carefully before placing an order with us. This policy will apply to all orders placed on our website and/or in-store purchases at our own and/or partner centres.
Shipping charges may be collected additionally if the product price is excluding delivery charges. In the event the price of the product ordered is inclusive of delivery charges, additional charges will not be applicable.
We do not offer international shipping.
If you have questions about returns, please review our Return, Refund & Exchange Policy.
If you have any further questions or comments, please write to us at: enquiry@sapaindia.com.